Terms of Service
SHIPPING AND DELIVERY
All items at The Sunset Road Company LLC does not include tax, and excludes any relevant shipping and/or handling fees that are calculated during checkout. Orders have a processing time of 3-4 business days after an order has been placed. Any order which takes longer will be notified by The Sunset Road Company LLC via email. All orders do not have a guaranteed delivery time after the order has been shipped, and we take no responsibility in delays that are caused by shipping after the item has left us.
Orders will have a tracking number attached, that will be sent via email. For parcels that are deemed lost or are significantly delayed, the buyer will need to contact the delivery company directly to raise the issue. The Sunset Road Company LLC cannot be held responsible for late or missing deliveries, whereupon a valid proof of shipment and valid tracking number has been provided.
Due to the nature of our products, used candles cannot be exchanged or refunded. Please note we also do not offer refunds on change of mind purchases, and cannot exchange or refund custom candles. However, we’ll be more than happy to replace or refund products damaged during transit. If your candle was damaged during shipment, please contact us with proof of damage within 48 hours of receiving the order.
NATURE OF PRODUCT
Customers of The Sunset Road Company LLC agree that every item is handmade and can carry minor imperfections that vary from the website images used. This is all apart of the natural nature of the product and cannot be deemed a fault. Candle jars can sometimes carry (very minor) imperfections. These do not in any way affect the performance of our product, and the buyer must understand that there is a risk there will be a slight variation between each jar.
This website is operated by The Sunset Road
Company. Throughout the site, the terms “we”, “us” and “our” refer to The
Sunset Road Company. The Sunset Road Company offers this website, including all
information, tools and Services available from this site to you, the user,
conditioned upon your acceptance of all terms, conditions, policies and notices
By visiting our site and/ or purchasing something
from us, you engage in our “Service” and agree to be bound by the following
terms and conditions (“Terms of Service”, “Terms”), including those additional
terms and conditions and policies referenced herein and/or available by
hyperlink. These Terms of Service apply to all users of the site, including
without limitation users who are browsers, vendors, customers, merchants, and/
or contributors of content.
Please read these Terms of Service carefully
before accessing or using our website. By accessing or using any part of the
site, you agree to be bound by these Terms of Service. If you do not agree to
all the terms and conditions of this agreement, then you may not access the
website or use any Services. If these Terms of Service are considered an offer,
acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the
current store shall also be subject to the Terms of Service. You can review the
most current version of the Terms of Service at any time on this page. We
reserve the right to update, change or replace any part of these Terms of
Service by posting updates and/or changes to our website. It is your
responsibility to check this page periodically for changes. Your continued use
of or access to the website following the posting of any changes constitutes
acceptance of those changes.
Our store is hosted on Shopify Inc. They provide
us with the online e-commerce platform that allows us to sell our products and
Services to you.
SECTION 1 -
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent
that you are at least the age of majority in your state or province of
residence, or that you are the age of majority in your state or province of
residence and you have given us your consent to allow any of your minor
dependents to use this site.
You may not use our products for any illegal or
unauthorized purpose nor may you, in the use of the Service, violate any laws
in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any
code of a destructive nature.
A breach or violation of any of the Terms will
result in an immediate termination of your Services.
SECTION 2 -
We reserve the right to refuse Service to anyone
for any reason at any time.
You understand that your content (not including
credit card information), may be transferred unencrypted and involve (a)
transmissions over various networks; and (b) changes to conform and adapt to
technical requirements of connecting networks or devices. Credit card
information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell,
resell or exploit any portion of the Service, use of the Service, or access to
the Service or any contact on the website through which the Service is
provided, without express written permission by us.
The headings used in this agreement are included
for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 -
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made
available on this site is not accurate, complete or current. The material on
this site is provided for general information only and should not be relied
upon or used as the sole basis for making decisions without consulting primary,
more accurate, more complete or more timely sources of information. Any
reliance on the material on this site is at your own risk.
This site may contain certain historical
information. Historical information, necessarily, is not current and is
provided for your reference only. We reserve the right to modify the contents
of this site at any time, but we have no obligation to update any information
on our site. You agree that it is your responsibility to monitor changes to our
SECTION 4 -
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change
We reserve the right at any time to modify or
discontinue the Service (or any part or content thereof) without notice at any
We shall not be liable to you or to any third-party
for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 -
PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available
exclusively online through the website. These products or Services may have
limited quantities and are subject to return or exchange only according to our
Refund Policy: www.thesunsetroadcompany.com/refund-policy
We have made every effort to display as accurately
as possible the colors and images of our products that appear at the store. We
cannot guarantee that your computer monitor's display of any color will be
We reserve the right, but are not obligated, to
limit the sales of our products or Services to any person, geographic region or
jurisdiction. We may exercise this right on a case-by-case basis. We reserve
the right to limit the quantities of any products or Services that we offer.
All descriptions of products or product pricing are subject to change at
anytime without notice, at the sole discretion of us. We reserve the right to
discontinue any product at any time. Any offer for any product or Service made
on this site is void where prohibited.
We do not warrant that the quality of any
products, Services, information, or other material purchased or obtained by you
will meet your expectations, or that any errors in the Service will be
SECTION 6 -
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place
with us. We may, in our sole discretion, limit or cancel quantities purchased
per person, per household or per order. These restrictions may include orders
placed by or under the same customer account, the same credit card, and/or
orders that use the same billing and/or shipping address. In the event that we
make a change to or cancel an order, we may attempt to notify you by contacting
the e‑mail and/or billing address/phone number provided at the time the order
was made. We reserve the right to limit or prohibit orders that, in our sole
judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and
accurate purchase and account information for all purchases made at our store.
You agree to promptly update your account and other information, including your
email address and credit card numbers and expiration dates, so that we can
complete your transactions and contact you as needed.
For more details, please review our Refund Policy:
SECTION 7 -
We may provide you with access to third-party
tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access
to such tools ”as is” and “as available” without any warranties,
representations or conditions of any kind and without any endorsement. We shall
have no liability whatsoever arising from or relating to your use of optional
Any use by you of the optional tools offered
through the site is entirely at your own risk and discretion and you should
ensure that you are familiar with and approve of the terms on which tools are
provided by the relevant third-party provider(s).
We may also, in the future, offer new Services
and/or features through the website (including the release of new tools and
resources). Such new features and/or Services shall also be subject to these
Terms of Service.
SECTION 8 -
Certain content, products and Services available
via our Service may include materials from third-parties.
Third-party links on this site may direct you to
third-party websites that are not affiliated with us. We are not responsible
for examining or evaluating the content or accuracy and we do not warrant and
will not have any liability or responsibility for any third-party materials or
websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related
to the purchase or use of goods, Services, resources, content, or any other
transactions made in connection with any third-party websites. Please review
carefully the third-party's policies and practices and make sure you understand
them before you engage in any transaction. Complaints, claims, concerns, or
questions regarding third-party products should be directed to the third-party.
SECTION 9 -
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific
submissions (for example contest entries) or without a request from us, you
send creative ideas, suggestions, proposals, plans, or other materials, whether
online, by email, by postal mail, or otherwise (collectively, 'comments'), you
agree that we may, at any time, without restriction, edit, copy, publish,
distribute, translate and otherwise use in any medium any comments that you
forward to us. We are and shall be under no obligation (1) to maintain any
comments in confidence; (2) to pay compensation for any comments; or (3) to
respond to any comments.
We may, but have no obligation to, monitor, edit
or remove content that we determine in our sole discretion to be unlawful,
offensive, threatening, libelous, defamatory, pornographic, obscene or
otherwise objectionable or violates any party’s intellectual property or these
Terms of Service.
You agree that your comments will not violate any
right of any third-party, including copyright, trademark, privacy, personality
or other personal or proprietary right. You further agree that your comments
will not contain libelous or otherwise unlawful, abusive or obscene material,
or contain any computer virus or other malware that could in any way affect the
operation of the Service or any related website. You may not use a false e‑mail
address, pretend to be someone other than yourself, or otherwise mislead us or
third-parties as to the origin of any comments. You are solely responsible for
any comments you make and their accuracy. We take no responsibility and assume
no liability for any comments posted by you or any third-party.
SECTION 10 -
Your submission of personal information through
SECTION 11 -
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site
or in the Service that contains typographical errors, inaccuracies or omissions
that may relate to product descriptions, pricing, promotions, offers, product
shipping charges, transit times and availability. We reserve the right to
correct any errors, inaccuracies or omissions, and to change or update
information or cancel orders if any information in the Service or on any
related website is inaccurate at any time without prior notice (including after
you have submitted your order).
We undertake no obligation to update, amend or
clarify information in the Service or on any related website, including without
limitation, pricing information, except as required by law. No specified update
or refresh date applied in the Service or on any related website, should be
taken to indicate that all information in the Service or on any related website
has been modified or updated.
SECTION 12 -
In addition to other prohibitions as set forth in
the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate
in any unlawful acts; (c) to violate any international, federal, provincial or
state regulations, rules, laws, or local ordinances; (d) to infringe upon or
violate our intellectual property rights or the intellectual property rights of
others; (e) to harass, abuse, insult, harm, defame, slander, disparage,
intimidate, or discriminate based on gender, sexual orientation, religion,
ethnicity, race, age, national origin, or disability; (f) to submit false or
misleading information; (g) to upload or transmit viruses or any other type of
malicious code that will or may be used in any way that will affect the
functionality or operation of the Service or of any related website, other
websites, or the Internet; (h) to collect or track the personal information of
others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for
any obscene or immoral purpose; or (k) to interfere with or circumvent the
security features of the Service or any related website, other websites, or the
Internet. We reserve the right to terminate your use of the Service or any
related website for violating any of the prohibited uses.
SECTION 13 -
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that
your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be
obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the
Service for indefinite periods of time or cancel the Service at any time,
without notice to you.
You expressly agree that your use of, or inability
to use, the Service is at your sole risk. The Service and all products and
Services delivered to you through the Service are (except as expressly stated
by us) provided 'as is' and 'as available' for your use, without any
representation, warranties or conditions of any kind, either express or
implied, including all implied warranties or conditions of merchantability,
merchantable quality, fitness for a particular purpose, durability, title, and
In no case shall The Sunset Road Company, our
directors, officers, employees, affiliates, agents, contractors, interns,
suppliers, Service providers or licensors be liable for any injury, loss,
claim, or any direct, indirect, incidental, punitive, special, or consequential
damages of any kind, including, without limitation lost profits, lost revenue,
lost savings, loss of data, replacement costs, or any similar damages, whether
based in contract, tort (including negligence), strict liability or otherwise,
arising from your use of any of the Service or any products procured using the
Service, or for any other claim related in any way to your use of the Service
or any product, including, but not limited to, any errors or omissions in any
content, or any loss or damage of any kind incurred as a result of the use of
the Service or any content (or product) posted, transmitted, or otherwise made
available via the Service, even if advised of their possibility. Because some states
or jurisdictions do not allow the exclusion or the limitation of liability for
consequential or incidental damages, in such states or jurisdictions, our
liability shall be limited to the maximum extent permitted by law.
SECTION 14 -
You agree to indemnify, defend and hold harmless
The Sunset Road Company and our parent, subsidiaries, affiliates, partners,
officers, directors, agents, contractors, licensors, Service providers,
subcontractors, suppliers, interns and employees, harmless from any claim or
demand, including reasonable attorneys’ fees, made by any third-party due to or
arising out of your breach of these Terms of Service or the documents they
incorporate by reference, or your violation of any law or the rights of a
SECTION 15 -
In the event that any provision of these Terms of
Service is determined to be unlawful, void or unenforceable, such provision
shall nonetheless be enforceable to the fullest extent permitted by applicable
law, and the unenforceable portion shall be deemed to be severed from these
Terms of Service, such determination shall not affect the validity and
enforceability of any other remaining provisions.
SECTION 16 -
The obligations and liabilities of the parties
incurred prior to the termination date shall survive the termination of this
agreement for all purposes.
These Terms of Service are effective unless and
until terminated by either you or us. You may terminate these Terms of Service
at any time by notifying us that you no longer wish to use our Services, or
when you cease using our site.
If in our sole judgment you fail, or we suspect
that you have failed, to comply with any term or provision of these Terms of
Service, we also may terminate this agreement at any time without notice and
you will remain liable for all amounts due up to and including the date of
termination; and/or accordingly may deny you access to our Services (or any
SECTION 17 -
The failure of us to exercise or enforce any right
or provision of these Terms of Service shall not constitute a waiver of such
right or provision.
These Terms of Service and any policies or
operating rules posted by us on this site or in respect to the Service
constitutes the entire agreement and understanding between you and us and
governs your use of the Service, superseding any prior or contemporaneous
agreements, communications and proposals, whether oral or written, between you
and us (including, but not limited to, any prior versions of the Terms of
Any ambiguities in the interpretation of these
Terms of Service shall not be construed against the drafting party.
SECTION 18 -
These Terms of Service and any separate agreements
whereby we provide you Services shall be governed by and construed in
accordance with the laws of United States.
SECTION 19 -
CHANGES TO TERMS OF SERVICE
You can review the most current version of the
Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to
update, change or replace any part of these Terms of Service by posting updates
and changes to our website. It is your responsibility to check our website
periodically for changes. Your continued use of or access to our website or the
Service following the posting of any changes to these Terms of Service
constitutes acceptance of those changes.
SECTION 20 -
Questions about the Terms of Service should be
sent to us at email@example.com.
Our contact information is posted below:
The Sunset Road Company LLC